Altrist Energy Privacy Policy
Altrist Energy’s Privacy Policy Statement sets out how Altrist Energy will use your information. By using our website, registering your interest with Altrist Energy, contacting Altrist Energy or agreeing to Altrist Energy’s services, you consent to Altrist Energy handling and processing your information as described in the Privacy Policy.
Information is sourced from Third Parties in compiling our website and other materials. Altrist Energy has relied on the information provided to us by third parties. We do not guarantee the correctness or completeness of the information provided on our website or other materials. From time to time, the website or other materials will contain links to a third party’s website. Altrist Energy takes no responsibility for the information provided on a third party’s website regardless of whether or not the website was accessed through a link from Altrist Energy’s website or other materials. The provision of a link does not constitute an endorsement or approval of that website or company or any products or services.
Altrist Energy Privacy Policy Statement
Altrist Energy’s Privacy Policy applies to Altrist Energy, which is a trading name of Altrist Limited of 85 Salehurst Road, London, SE4 1AR (“Altrist Energy” or “we”).
By using our site and services you consent to us processing your data and you warrant that all data provided by you is accurate.
Personal Information
The Altrist Energy Privacy Policy concerns the use by Altrist Energy of Personal Information. Personal Information is generally a reference to data that can be linked to or identified with a living individual.
We do not collect any personal information about users other than:
- information provided by users when completing forms on the website including but not limited to the contact form.
- information provided by users though contacting us by other means including telephone and email.If a user’s personally identifiable information changes the user can update or request removal of that personal data provided to us by sending an email to: info@altristenergy.co.uk.
Altrist Energy is a trading name for Altrist Ltd, a registered company in England and Wales (registered no. 06730909).
Who processes Personal Information?
This Privacy Policy concerns Personal Information processed by or for Altrist Energy. Where Personal Information is collected from you in connection with your use of our Services or where Altrist Energy obtains your consent to the use of your Personal Information, Altrist Energy is responsible for the processing and storing of such Personal Information. Altrist Energy will not share Personal Information with any third party, including for the avoidance of doubt, a Supplier without first obtaining consent.
Personal Information collected in connection with the distribution of products, services and software
In order to provide the Service, Altrist Energy requires clients to provide minimal details. The amount and type of information that Altrist Energy gathers depends on the nature of the interaction. For example, we ask clients who take up our Services to provide a name, email address, address and postcode and for those who seek a price quotation for the supply of energy to provide information about their current energy supply and usage. Where clients choose to sign up for a particular tariff with a specific supplier, they will be asked to provide us (or any of Altrist Energy’s approved partners) further details such as name, address and direct debit details. These details will be passed onto the supplier and will not be retained by Altrist Energy.
Altrist Energy only collects information that is absolutely necessary or appropriate. Altrist Energy does not disclose Personal Information other than as described in this Privacy Policy. Clients can always refuse to supply personal Information, with the caveat that it may prevent them from receiving our Services.
Altrist Energy uses personal information provided by clients only for the purpose of communicating and administering, delivering, improving and personalising our Services.
Altrist Energy does not share personal client Information with any third parties, other than approved partners of Altrist Energy in connection with our Services.
Other forms in which Personal Information may be used
Altrist Energy will fully co-operate with law enforcement, investigation and security agencies and regulators to identify anyone who uses its Services or for illegal activities. Altrist Energy reserves the right to report to law enforcement, investigation and security agencies and to regulators any activities that are believed to be unlawful.
Storage, security and retention of Personal Information
Altrist Energy takes every precaution to protect our user’s personal information. When users submit information via email or our website your information is protected both online and offline.
Altrist Energy is a trading name for Altrist Ltd, a registered company in England and Wales (registered no. 06730909)
Information submitted by our website form is encrypted using SSL encryption software. When using our website you will see a Lock Icon in the address bar of your web browser.
We also use reCaptcha, which is designed to protect internet users from spam and to establish that a user is human, and not a bot.
Personal Information that Altrist Energy collects is stored securely on a web server and a password protected external storage device. Altrist Energy strives to collect no more Personal Information from end-users than is required for the purpose for which it is collected. This, in turn, helps reduce the total risk of harm should data loss or a breach in security occur.
Notification in the event of breach
In the unlikely event of a breach in the security of Personal Information, Altrist Energy may decide to notify any clients who are actually or potentially affected. Altrist Energy will give notice of a data breach via messaging systems or via email (if such data is available to Altrist Energy). Notice of data breach may also be given via publication on our website.
Data on children
Persons under the age of 16 should not transfer Personal Information to us unless they have the consent of their parent(s) or guardian(s). We do not knowingly collect, nor do we want to receive, personal information about individuals who are under age.
Contacting Altrist Energy about privacy questions or concerns
If you have any questions about this Privacy Policy, or any queries, requests or complaints in regard to our Services or the use of your Personal Information, please contact Altrist Energy by sending an email to the following address (indicating “PRIVACY REQUEST” in the message line): info@altriistenergy.co.uk.
If you contact Altrist Energy by e-mail or letter, we may keep a record of your correspondence or comments. We may ask for your name, e-mail address and contact information in order to send you a reply.
Privacy Policy changes
This Privacy Policy was last changed on 15 May 2018. If Altrist Energy makes changes to the Privacy Policy, the new version will be posted on our website. Altrist Energy may change, modify, add or remove portions of this Privacy Policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise.
Altrist Energy is a trading name for Altrist Ltd, a registered company in England and Wales (registered no. 06730909).